Enhance customer experience
As a business owner, you need to know who your customer is, why they want your product or service, how they experience it end-to-end. We work with businesses to nurture new prospects, putting them in contact with the right person, who can make sure they know how your business can help them. We can help you to collect relevant information to map the customer journey, understanding key ‘touch points’ so that you are better able to meet your customers’ needs at different stages of their life-cycle. We also centralise customer-related data, giving your staff a clear, ‘single view’ of your customer. Finally, we use customer ratings and reviews to ensure you are delivering value and can seize opportunities to improve, change, enhance your service delivery. At every step, we will help you maximise opportunities to enhance customer experience and build their relationship with your business.
To learn more about how we have worked with specific businesses to enhance their customer experience, view the case studies below. On this page, you can also learn about some of the tools we use to enhance customer experience.
Case Studies
We create unique, custom-built tools to give you the edge
It’s part of any sound decision making process to seek out and learn from the experience of others. Just like you, these businesses came to Squirrel seeking solutions for problems they had and couldn’t solve on their own. The best thing about hearing someone else’s story is you can extract the elements you need to move you a step closer to where you want to be.
Hydraulink wished to develop their company through the recruitment of Franchise operators for their retail stores and mobile service vehicles. Squirrel Business Solutions designed and implemented a streamlined CRM for the management of Franchisee procurement, encompassing the process from an initial franchisee lead to the onboarding and launch of approved franchisee candidates. Read more
Squirrel Business Solutions supported BNR Partners in upgrading their CRM in order to better manage ongoing engagement with their referral partners and track their leads. They also implemented a series of automated emails to facilitate regular communication with their referral partners.
The team at Karolina York wished to automate their lead management to ensure new enquiries were attended to in a timely manner. Squirrel was engaged to design a CRM which would function to nurture these new leads from a variety of sources and across a variety of categories, incorporating automated emails, tasks and webforms. Read more
Comfortel wanted to utilise tools within the Zoho One suite to better engage with their customers and learn more about their experience with a Comfortel service technician. Squirrel was engaged to create a seamless post-service survey experience. Read more
Squirrel Toolkit
Below you will find some of the tools we use, and can customise, to help you integrate your systems. Click any of them to find out more.
Lead Nurture
Build trust via relevant touchpoints
Customer Journey
Stay in touch based on life cycle of your client
Single View
See at a glance each customer interaction
Customer Survey
Automate via SMS and gain feedback to improve
Integrate
Your Systems
Imagine entering data once and knowing it will effortlessly flow through to the people who need it. Connect your team, decision makers and customers seamlessly.
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Streamline
Your Processes
Liberate the performance of your people and bring ease to your organisation’s daily operations. With the right systems, people and automation, magic happens.
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Unlock
Your Data's Value
Confidence in the data you use to make decisions guarantees better outcomes. Clarity of key metrics will drive the profitability and sustainability of your organisation.
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About Squirrel
Our consultants and developers have the experience, insight and deep product knowledge that comes from years of implementing and integrating CRM and other business systems for companies large and small.
Our team works collaboratively with you to find and implement the best possible solution for your business – whether that be a simple off-the-shelf system or a complex, tailored solution – and provides quality training and ongoing support.
Our expertise goes beyond products. Within our team you’ll find experts in business procedures, data analysis, custom software development, sales and marketing, and more.