Streamline your Processes
Enhance Your Relationships
Unlock the Value of your Data

harness customer feedback to improve and grow your business

HOW WILL THIS HELP ME?

Find out what your customers really thought of their latest interaction with your business. Use this information to refine processes, up-skill staff or quickly get on top of any potential issues.

Improve your online presence with regular (and great) Google reviews to support and drive new business opportunities.

Overview

There’s more to collecting Customer feedback than just sending out a survey. We’ll work with you to design an automated process from your CRM that will connect with your customers via email or SMS to find out what they really thought.

Once we’ve collected this data you’ll have the option for records in the CRM to be updated, and daily, weekly or monthly reports created. You’ll also have the option to create workflows with alerts based on certain outcomes to ensure the right people are kept in the loop.

If driving new business is more your focus, we can help you harness the power of Customer reviews on platforms such as Google Business or Facebook.

Using your preferred distribution channel we’ll encourage customers to leave a great review on your platform of choice, or if they’ve got something to get off their chest encourage them to talk directly via a custom form. With seamless integration with your CRM you’ll be able to capture, respond, resolve and report on all types of feedback. 

Key Features

FEEDBACK THAT MATTERS

Design your Survey with the questions that matter to your business

EASY TO RESPOND

Reach your Customers via the most convenient channel to them

YOUR BRANDING

Professional, on brand Survey and email templates using your logo & style guidelines

REVIEWS THAT COUNT

Improve your online presence with regular (and great) reviews on trusted platforms

REWARD YOUR TEAM

Customised dashboards and reports to track and reward your team for good work

SET AND FORGET

End to end automation means surveys are never forgotten to be sent

Testimonial

"With a project like this there are always changes from the customer, there will always be challenges when testing and there will always be things that the customer needs adjusting. During this process everyone has been accommodating, we’ve felt well informed and nothing has been too much of a hassle. To be operating like this when you’re working remotely is impressive, let alone when we’re in the middle of a pandemic."
Jonathan O'Grady
Marketing Manager, Excel Digital

Frequently asked questions

Systems we use to implement Customer Feedback include Zoho CRM, Zoho Surveys and (optional) BurstSMS.  Zoho CRM Professional edition or higher required. Zoho Surveys can be purchased separately if not on the Zoho One plan.

For Google Business or Facebook reviews you will need an active account on that platform.

Typically 2-3 weeks including testing, once you have your survey questions ready to go. 

Typically 2-3 weeks including testing.

If you have SMS setup as part of your sequences there will be fees for a dedicated number and per message.

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