Meet the Squirrel team

Kylie Harker

Kylie works with businesses to implement robust systems and processes so they can make decisions based on numbers, increase conversion, provide more consistent service and better measure the activities and results of their team. She has an ability to identify growth opportunities and implement strategies to achieve them and loves innovation, change and connecting business owners to tools to streamline their operations.

With experience across a number of industries, including fashion, retail, hospitality and events, Kylie understands what your business needs to achieve your goals. She also understands that you need guidance to choose, implement and train your people successfully, which is why she started Squirrel Business Hub.

Away from the office, Kylie likes to unwind in the yoga studio or while walking her dog Oscar on the beach.

Suze Macrae

Suze is a highly capable project manager and administrator. She oversees our operations with a passion for problem-solving and creating order, always striving to gain a clear understanding of an issue before finding the most efficient route to the solution.

Having spent more than 15 years in business administration, across startups to mid-sized companies, and with extensive experience in sales and marketing, Suze understands the crucial role that CRM systems play in improving efficiency and supporting growth. Driven by a desire to enable businesses to reach their full potential, she employs her unique combination of energy and calm to ensure that operations run smoothly and our clients receive all the support they need to achieve their goals.

Suze unwinds by exercising, hanging out with friends and baking up a storm in the kitchen.

Michael Toogood

Michael scopes and develops third-party integrations to help our clients get their business systems working together. He is highly experienced in all aspects of web development and adept in the use of PHP/MySQL, XHTML/CSS and Javascript/AJAXH.

With 15 years’ experience in IT roles including support and app development, and having worked for Australian and international clients in industries such as finance, he has a clear understanding of our clients’ business requirements and how to meet them.

To relax, Michael likes to escape into the outdoors, where he enjoys camping and hiking.

Bryce Robertson

A key part of Squirrel’s integration team, Bryce develops software for automating our clients’ CRM processes and getting their business systems working together seamlessly. He attends consultations in order to gain a full understanding of client requirements and offer a developer’s perspective on what’s possible and how we can achieve the best outcome for their business.

Bryce is proficient in C, Java, Python and JavaScript, as well as Linux (Ubuntu/Mint), git, NodeJS, OpenMP, OpenMPI, Android Studio and SQL Workbench, and holds a Bachelor of Science in Computer and Software Systems from the University of Melbourne.

A quick study, critical thinker and self-confessed perfectionist when it comes to problem-solving, Bryce loves understanding how things work and how they can be made better. Perhaps not surprisingly, he enjoys tinkering with new and old computers and technology in his spare time. He is also an avid supporter of the Hawthorn football club.

Jonathan Young

Jonathan is a full stack application developer who works closely with clients to distill their requirements into intuitive, timesaving tools. His proficiency in back and front end technologies allows him to iterate quickly with clients and he takes particular pleasure in delivering solutions that are not only lean and efficient, but also provide a great user experience.

He has a penchant for simplicity in software and UX design as he understands that overwrought solutions are costly, difficult to use and an impediment to your business’ success.

When out of office Jonathan is a hobbyist music producer and would-be swimmer.

Benjamin Chatfield

Ben is the Squirrel to call when it comes to any burning IT questions or various other CRM head scratchers you encounter. Putting his long-term interest and traineeship in IT to good use, Ben supports the Squirrel team and clients by assisting in software implementation and ongoing support.

Ben’s nature is innately curious, and he is particularly refreshed by the sheer variety of his work. He relishes the abundant hands-on learning opportunities he encounters in service of finding straightforward and practical solutions for our clients. Like the rest of the team, he’s committed to working with clients to unlock and maximise the benefits of our expertise and Zoho CRM software.

In his spare time Ben loves game nights with his friends and is an avid reader, particularly enjoying the sci-fi fantasy genre.

Catherine Smith

A fundamental keystone to the Squirrel team, Catherine works with our clients from the very beginning of their journey with us to understand their needs, and to overcome process obstacles to realise their business potential. Primarily, her role is to determine how clients can unlock the full benefits of customised CRM software and workflow automation.
Catherine has over 15 years of in-house project management experience supervising the build of CRM systems and websites. This extensive technical know-how coupled with her patient, systematic approach, mean she is well equipped to translate business goals into tangible solutions.

She is most fulfilled when identifying solutions which will minimise a business’s growing pains and costs. She’s also passionate about working with our clients to overcome IT hesitancy, empowering them with knowledge, ongoing training and support.
To unwind, Catherine loves to spend down-time with her family, listen to music and enjoy long serene lunches in regional Victoria.

Lauren Distiller

Lauren has had over 20 years’ experience in understanding business processes and operations,
engaging with stakeholders and implementing software solutions. Her skills include planning,
developing, integrating, testing, and deploying custom software that best suits an organisation’s
needs. She works confidently to find positive solutions to problems , valuing different perspectives
and appreciates how much we can learn from each other.
Lauren has always been dedicated to the organisations and people she works with and supports
them in achieving their success. She is committed to delivering exceptional user satisfaction.
She is grateful for the opportunity to assist an organisation to release the potential of a customised
and integrated CRM

When not working she enjoys being active and useful, spending time with family, catching up with
friends for a walk and coffee or relaxing in the garden with a good read.

Faizan

Faizan is an accomplished data analyst with a keen interest in using data to drive business decisions. He currently works as an in-house data analyst at Squirrel Business Solutions, where he specializes in using SQL and HTML to create custom queries and reports for tracking company performance.

Faizan’s expertise in data analysis is driven by his passion for understanding and analysing complex datasets. He has a strong background in statistical analysis and data visualization, which he uses to identify patterns and trends in data that can help businesses make informed decisions.

Faizan is currently completing a degree in Computer Science and. He is highly skilled in SQL, PHP and HTML and is always looking for new ways to improve his data analysis techniques.

Outside of work, Faizan enjoys staying active by playing sports and going to the gym. He enjoys going out with friends and spending time with his family.